A Case for Preservation of the Ombudsman for Banking Services and Investments [PDF]

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks for this defection and the advantages of having a single dispute resolution service for Canada's retail banking consumers governed according to public interest principles. PDF

This report is offered free of charge, but your voluntary payment will help support the research and advocacy of Consumers Council of Canada.

Available to Consumers Council of Canada members at no additional charge in the member's library.